TARP Worldwide, the world’s leading customer experience agency, pioneered the science of quantifying, managing, and optimizing the healthcare customer experience. TARP initiated the science of experience management two decades ago when we stated it was five times cheaper to keep a patient than to get a new one. We combine customer satisfaction research and analytics with actionable programs that change employee behaviors and improve the quality of the customer interaction. This powerful combination creates quantifiable bottom-line results. Simply put, we Release the Profit of Interaction™.

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