In Phase Three, we measure performance improvement and promote self-sustaining momentum. This follow-up tracking measurement program will clearly identify the progress that has been made and quantify that progress for a calculable return-on-investment. By measuring improvements in customer loyalty and satisfaction versus the established baseline, we not only provide accountability in closing gaps, but also create a platform to optimize the system for continued performance improvement and success.

Goal

To measure the effectiveness of the execution of Phase Two and optimize as necessary.  

What TARP can do for you

• Work with your company as an accountable partner through follow-up tracking
• Clearly track results for project ROI
• Demonstrate effective closing of “gaps” resulting in increased physician loyalty and increased market share

What you can expect to see

• Physician’s key drivers for loyalty to match what your reps are delivering everyday
• Increased physician loyalty to your reps, your products, and your company
• Any additional gaps that need to be addressed

Next: About TARP