3M (Case Study)
AAA
AARP
Affiniti
American Century Investments
American Express
AmerisourceBergen
AOL
Argos
Belgacom Mobile S.A.
Blue Cross of NE Penn (Case Study)
BOC Industrial
Bulgarian Telecoms Co BTC
Canadian Tire
Cannon Health & Fitness
CARFAX
Cathay Pacific
Chick-fil-A
Cisco
CitiBank
Coca-Cola
Consumer Electronics Association
Courts
DaimlerChrysler (Case Study)
Eddie Bauer
Farmers Insurance
FedEX
Fidelity

Finning (UK) Ltd
Gannett
General Electric
General Motors
Goodyear
Harley-Davidson
Hewden (Case Study)
Hewlett-Packard
Hilton
Holidaybreak
Homebase
Honda (Case Study)
HSBC
Jaguar
John Deere
Johnson & Johnson
Kingston Communications
Lastminute.com
Lex
Lexmark
Littlewoods Retail Ltd
Mackenzie Financial (Case Study)
Marriott (Case Study)
Mercedes Benz Finance
National Express Group (Case Study)
Neiman Marcus (Case Study)
Nestle
npower

O2 (UK) Ltd
Oppenheimer (Case Study)
Panasonic
Pepsi
Pfizer
Sainsbury's
Sears
Siemens Comms
T-Mobile
TNT
Toyota
Tremont Capital Management
UGS
University of Pennsylvania Health System
UPC
USAA
USPS
Virgin One Account
Vodafone
WH Smith
Yves Rocher S.A
Zurich