For nearly a decade, TARP's eCare Benchmarking has been uncovering findings and identifying trends that are shaping the face—and the future—of Web-based interaction. These findings can inform decisions that significantly enhance your Web-based services, resulting in improved customer communication, loyalty, and—ultimately—profit.

Be a part of this exciting study that has harnessed the feedback from more than 40,000 participants.

Your participation will help ensure that your Web-based customer service experience meets—and exceeds—the needs of your customers. You will also gain valuable information regarding how you can increase the effectiveness of your e-mail and chat communications and Web-based customer service.

Past participants have used the knowledge they gained to:

• Create effective Web service that met the needs of their customers, yet kept pace with the competition;
• Improve customer e-communication and loyalty;
• Make informed decisions regarding strategic direction of e-services;
• Calculate the estimated revenue impact of their current level of service; and
• Calculate the revenue opportunity of improvements.

Cost to Participate:
The cost to participate is $7,500.

Dates to Remember:
Register by May 15, 2007.
The study will be conducted in July and August.
You will receive the results in September.