Tarp :: Release the Profit of Interaction

John Goodman to Speak at IQPC’s 3rd Annual Call Center Summit

John Goodman, Vice Chairman, TARP Worldwide, will be speaking at IQPC’s 3rd Annual Call Center Summit in Miami, Florida. Goodman will present a session entitled “Making the Call Center the Keystone of Your Organization’s Voice of The Customer Process” and he will co-present a session entitled “Covering All The Bases: Quantifying The ROI Of Your Call Center In A Manner the CEO Will Accept.”

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About IQPC’s Call Center Summit
The conference, which will be held from January 28 - 31, 2008, will teach participants how to make the company contact centers a strategic competitive advantage. The conference will cover timely topics such as:

Innovative processes and metrics
How Six Sigma can help rather than hurt service
Reducing turnover and novel approaches to staff motivation
What aspects of technologies work, and what aspects do not work
Producing actionable operations and Voice of the Customer information and insight—rather than just data
How to demonstrate the bottom-line impact of enhancing the customer experience.

For more information about this conference, please click here to visit the Call Center Summit web site.