Innovation In-Sourcing
Forbes.com, 4/21/06, by
Hannah Clark
Synopsis: In this Forbes.com article about In-sourcing, CEO Dennis Gonier announces to the business community that TARP Worldwide can help companies find a symbiotic partner to form an in-sourcing relationship. As outlined in the article, In-sourcing is an emerging call center employee sharing process that offers a creative alternative to outsourcing.
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It's no secret: Consumers are frustrated by foreign call centers and automated systems. As a result, businesses are looking for new ways to respond to customer complaints. Corporations with opposing business cycles can often avoid outsourcing by sharing resources. Employees don't even have to move; calls can simply be routed from one firm to the other.
Firms that need help finding partners can turn to TARP Worldwide. Chief Executive Dennis Gonier says the consulting firm is helping three clients set up similar arrangements.
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