John Goodman to speak at IQPC’s Customer Complaint Management Conference
John Goodman, Vice Chairman, TARP Worldwide, will present at the International Society for Quality’s Customer Complaint Management conference in Orlando, Florida. The conference, which takes place September 24th and 25th, 2007, is exclusively focused on strategies for turning complaints into compliments, and more importantly, an improved bottom line.
“TARP has found that that companies with high quality customer service and effective complaint handling processes can charge a premium as well as increase loyalty, says Goodman, “and the complaint process is actually a measurable word-of-mouth management process!” Goodman’s presentation will address creating high-quality customer service using tactics such as first-call resolution and segmentation to improve satisfaction and loyalty, and create bottom-line impact.
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